Copy Of Client Services Representative - 12 Month Fixed Term Contract (Hybrid)

.Fastmarkets is an independent commodity pricing and information organisation with over 600 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based ona hybrid approach that allows each of us to balance home and office working while encouragingeffective collaboration and accountability.Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.Most importantly, we are fuelled by our teams that, across the globe, make the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.Fastmarkets is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.Job DescriptionFastmarkets is re-imagining the client experience from beginning to end. To turn our vision into reality we are building a Client Services Team that is dedicated to ensuring that all clients have a first-class experience at every interaction. The Client Services Team will be responsible for supporting clients of our commodity product lines. Engagement with clients will take place via phone, chat, email, social or other means. Client Services is the voice of the customer and an advocate for resolving any client issue. Resolving issues may involve managing or modifying data across multiple systems including our CRM (Salesforce), Finance and various fulfillment system. The Client Services Team will support our clients through a number of integrations and transitions which are ongoing within the business. The team will also have a strong focus on understanding and supporting the order to cash and cash allocation processes with the goal of increasing timeliness and efficiency in the process.To contribute to this team, we are seeking a proactive Client Services Rep., someone that recognizes the importance of providing first-class support to clients while ensuring internal SLAs are maintained