ACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence! Be part of the game-changing team today and #ACOMplishYourDreams!Work with a multinational company with a rock-solid foundation!Be part of the Leading Consumer Finance company from Japan!Experience the wonders of our vast network and extensive history!Responsibilities:Handle and evaluate the performance of credit and collection fielders.Handle escalated customer complaints or inquiries due to field credit and collection activities. Resolve customer concerns and escalations in a professional and timely manner.Collaborate with other departments to meet goals and resolve issues.Prepare and present daily, monthly, and annual reports using MS Office applications (Excel, PowerPoint, etc).Assist in the recruitment and selection of personnel.Stay updated on industry trends, regulations, and best practices in credit investigation and collection procedures.Generate, interpret, and analyze data to solve problems and recommend improvements.Manage 30+ headcount of personnel through continuous feedback and development.Develop and implement effective credit investigation, fraud detection, and collection strategies.Meet the Team's KRA/KPI in credit investigation and collection activities.Requirements:Bachelor's degree holder, any course.Experience in supervision of credit and/or collection personnel for at least 3 years.Experience in the financial industry for at least 3 years.Familiarity with locations in NCR and Provincial areas (Laguna, Cavite, Bulacan, Pampanga, and Tarlac).Benefits and Privileges:Your Sick Leave will cover you when you feel under the weather.A Vacation Leave will always be there for your summer beach time.We support our employees with Bereavement Leave from the 1st day of work as we understand the feeling of losing someone.Our partnered HMO will make healthcare very easy.Worry not for your loved ones as we have our Life Insurance.Our 5-day work week lets you enjoy a Work-Life Balance to spend more time with what pleases you!Our compliance with all Government and Labor-related regulations ensures your Job Security.
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