Consisting of Royal Caribbean International, Celebrity Cruises & Silversea Cruises, the Royal Caribbean Group is proud of our entrepreneurial spirit, the force that drives us to innovate. It's that state of mind that helps us see opportunity where others see only risk. It reminds us that "good enough" is not remotely good enough. Instead, we greet every new idea with the words "What if?" instead of "It won't work."The Cruise Consultant is responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, selling appropriate voyage and vacation packages. Work directly with the consumers to provide a personalized luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.KEY RESPONSIBILITIES Sell Silversea cruises and related shore side products and services, using predominantly outbound consumer contacts, in addition to email and inbound. Maintain contact with all clients to ensure high levels of client satisfaction and optimize long term customer value. Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services. Meet assigned monthly, quarterly, and annual targets. Manage a high volume sales-focused workload, meet productivity goals, and optimize the selling process through pro-active customer contact. Communicate and interact effectively with decision makers, at all levels internally and externally. Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship. Sell consultatively, using active listening skills, and make recommendations to prospects and clients. Help to develop a database of qualified leads and inquiries through referrals, direct mail, email, and networking. Quickly apply new skills and multi-task to achieve peak levels of performance. Assist in departmental sales efforts to move soft sailings and last minute inventory. Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes. JOB REQUIREMENTS Fluent in English, both written and verbal. Demonstrate ability to interact and cooperate with all company employees. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity. Maintain professional internal and external relationships that meet company core values. Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal. Proactively establish and maintain effective working team relationships with all support departments. WHY WORK FOR US: Coupled with all of the amazing awards the group wins globally, we are lucky enough to work with the best of the bets here in our Australian office. We continue to provide our employees with training and development both in-house & externally to ensure a continuous development. In our Sydney office, we value a flexible work approach, ensuring our employees' wellbeing comes first.Application Process: Please click APPLY now and fill out the required information. We thank you for your interest. Due to the number of applications, we ask all candidates to provide their base salary expectations when completing their profile to help us with our screening process.It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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