Cs Dealer Support – Junior Manager

Who are we?Samsung Electronics has grown into one of the world's leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation.The success of our company reflects the determination and talent of our people, in connection with our key corporate values: People, Excellence, Change, Integrity and Co-prosperity.PositionCS Dealer Support – Junior ManagerJob DescriptionWe are looking for a highly qualified and motivated CS Dealer Support – Junior Manager to join our team. This position is crucial for managing and strengthening relationships with our dealers, ensuring excellent customer service and strictly adhering to our corporate policies and procedures.Roles and responsibilities:Manage relationship with SEDA Dealers related to Customer Service subjectsSupport and Interface with Commercial AreaEnsure compliance with company policies and procedures, as well as regulatory requirementsEnsure contract terms and SLA's accomplishmentsDOA/DAP operation managementStock Repair operation management (defective products from Dealers)InSS CS Operation ManagementTeam managementVendor Management (Operations: SES, Stock Repair, Refurbish)Background & ExperienceBachelor's degree in Business Administration, Sales, Marketing, or a related fieldAt least 5 years of experience in Customer ServicesExperience with Dealer support and relationshipStrong leadership, interpersonal, and communication skillsAbility to multitask, prioritize, and manage competing demands effectivelyProficient in Microsoft Office Suite, particularly Excel and PowerPointEnglish Level: Minimum - > AdvancedWhy is Samsung Electronics the place to be?• You will be part of a dynamic and global team, constantly interacting with different cultures.• You will have the chance to influence the local team with strategy by identifying local trends and ideas, which can become seeds for future projects in one of the world's most innovative companies.