Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Richards Bay store. To interact with Dis-Chem's customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.Minimum Requirements:Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)At least 1-year experience in administration or public relationsStrong communication and customer interaction skillsComputer literate – MS OfficeWilling and able to work retail hoursAdvantageous:Administration / Customer Service / Public Relations qualificationThird additional languageSAP experienceJob Description:Ensure accurate data capturing and completion of documentationCheck card balances, card reports and/or statements for customersManage daily and weekly inventory control cards, magazines, application forms, and promotional itemsEnsure accurate process of transactionsManage stock control and shrinkageCheckpoint reversals on statementsCheck manual allocations on card reports and statementsEnsure effective internal communicationEscalate compliments, complaints, and product sourcing to Senior or Regional Customer ConsultantsManage and report complaints and compliments through the customer service diaryRespond to written or e-mail queries on various platformsEnsure Store Manager and relevant employees are kept informedAdhere to excellent telephone etiquetteAccurate recruitment and capturing of customersCoordinate and manage in-store events and promotionsCreate a central point of contact for all general queriesAssist customers with any queriesEnsure visibility of the Benefits Programme signageBe visible on the store floor when a second Customer Consultant can relieve youProvide relevant benefit programme training to all departmentsAdhere to Dis-Chem policies and proceduresCompetencies:Administration of customer relationsStrong command of the English and Afrikaans languagesExceptional communication and active listening skillsProblem-solving skillsSound analytical skillsPatienceHonest and trustworthyTime managementAbility to lead by exampleAdvantageous:Relevant administration courseKnowledge of the POPI and Consumer Protection ActThird additional languageSpecial conditions of employment:Willing and able to work retail hoursValid driver's license and own reliable transport for travel to meetings and trainingSouth African citizenClear credit and criminal recordsRemuneration and benefits:Market-related salaryMedical aidProvident fundStaff accountONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
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