Customer Enablement Manager – Brazil Our platform is the experience leader in mobile defense.
Our award-winning, and patented, mobile defense platform uses AI-ML to automate the work and complexity out of securing mobile businesses, apps and users.
With our security platform, mobile brands and enterprises enjoy a single pane of glass to create Certified Secure mobile apps with ease, eliminating multiple point products and SDKs, and unifying mobile app security, anti-fraud, anti-bot, anti-malware, geo compliance, social engineering and other defenses with real time threat monitoring, mobile EDR, XDR, and IR for external-consumer and internal-employee facing mobile apps.
At 340+ mobile app defense features and growing, we provide the most comprehensive and extensible mobile defense solution on the market.
The platform is fully automated out of the box using pre-built plugins to the full DevOps, CI/CD and Enterprise automation and support stack.
We also lead the market in user experience and support, with our industry leading, in-app, Threat-Events threat intelligence framework and GenAI powered Threat Resolution Center.
These, combined with a host of enterprise grade and compliance features built into the platform, allow all stakeholders, including mobile engineering, cyber teams, fraud teams, network security, DevOps, SecOps, IT, UEM-MAM, mobile support teams, and mobile end users to benefit from using our product.
We are hiring an experienced Customer Enablement Manager for the Latin America region.
Some travel within the region will be required.
Responsibilities You will be driving the Implementation of our solution for new customers.
To ensure success, you will: provide training workshops and webinars, do technical project management to keep track of where customers are in the process of implementation, manage and drive the implementation of new products and features, ensure the adoption of all licensed products, surface and resolve risk related to the state of the account and the implementation process, develop and/or update Customer Kickoff and Onboarding Material, identify upsell opportunities, remove barriers to adoption – including logging product enhancement and new feature requests in order to support customers' use cases, act as a SME for CI/CD integrations, MobileBot Defense implementation, SDKProtect and any future products being identified.
Qualifications You will need: fluency in English, Spanish, and Portuguese, external customer facing project management experience (Project Kickoff, Regular project sync Meetings, follow-ups and engaging customers when unresponsive, etc.
), experience with training and curriculum development, previous Technical Account Management, Support, or Customer Success experience in a fast-paced environment, experience with Mobile Apps (development, provisioning, troubleshooting, etc.
), be comfortable presenting to, and engaging, C-Level and other Upper Management roles.