Customer Experience Analyst

As an Customer Success Analyst - at Simplus a 1WorldSync, responsibilities include the following:

- Support the management of Simplus customer success areas with the implementation and monitoring of KPIs;
- Control conversion rates at all stages of the customer relationship process;
- Participate in the creation and execution of management processes;
- Transform data into relevant information, generating insights for boards of directors to make strategic decisions;
- Maximize the performance of current processes;
- Onboarding and customer training on the platform;
- Support for internal and external customer queries.

Required Skills and Experience:

- Minimum 06 months of experience with customer service;
- Proactive, motivated and empathetic;
- Ability to work in a team;
- Persuasion power;
- Negotiation.

Desired Skills and Experience:

- Desirable English language.

Why join Simplus a 1WorldSync?

We are the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem. We foster business between industries and retailers across South America.

Simplus offers much more than qualified registration: it captures, validates and distributes more than 160 information and images of products with quality assurance for physical and digital sales channels. It is a platform prepared for product launches, anticipation of the sales cycle and centralized portfolio management.

We connect industries and retailers across the country with product information and images to meet the demands of digital transformation and increase the efficiency of different processes in both retail and industry.