OpportunityA.P. Moller - Maersk is a global logistics company whose purpose is "Improving life for all by integrating the world". We are committed to an industry-defining digital transformation that will revolutionize global trade, and this will require a team that both understands and can lead the way in world-class service and operations. Do you see yourself enjoying lots of opportunities to collaborate with colleagues around the globe, expanding your skills in an atmosphere that prioritizes employee growth and being a part of an inspiring work environment? Then join us as we reinvent the future of integrated logistics.About the position:The Customer Experience function holds significant potential and integrator value directly to our customers. Manages end-to-end shipment processes in compliance with relevant company procedures. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders. Executes independently with limited guidance. Has at least three to five years of experience to fulfill the role.We Offer:We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.As one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.Key responsibilities:Ensure overall visibility of shipments and data accuracy in a timely manner to meet the service level agreement with the client.Plan the mode of transportation with international offices (air, sea, road), performing verification or auditing of the necessary documentation.Plan with exporters the shipment and readiness of cargo.Execute booking requests with logistics partners.Prepare and distribute visibility reports to relevant transporters in the logistics chain.Review reports of expected and actual volumes for adjusting weekly transport schedules (national or international).Responsible for ensuring that the quality of service offered to the client is maintained at the highest execution standards.Adhere to Standard Operating Manuals developed with the client as well as with Internal Operation Manuals, keeping them always updated.Ensure delivery of agreed quality performance indicators with the client and participate in their presentation.Support the direct leader in guiding the achievement of performance metrics.What we are looking for:Two years of experience in large international operations.Customer service contact with experience in the international and national logistics sector.Operational knowledge of Export & Import.Proficient in using Microsoft Office, especially Excel.Advanced English.Knowledge of the Spanish language will be a plus.Complete higher education in related fields.You have been reading so far, we're glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers' supply chains. As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere - all over the world.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
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