Sungrow Power Supply Co., Ltd. – Osasco, SPThe Position: We are looking for a customer experience assistant who gathers and interprets data on customer satisfaction for our business. As a customer experience assistant, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. If you are an organized, flexible professional with good communication skills, who is proactive, attentive to detail, and able to work as part of a team, we are waiting for you to join Sungrow's team.Main activities and Responsibilities:Supporting the sales process with system demonstrations and product guidance.Conducting customer onboarding.Being the point of contact for customers in the event of queries and requests.Collecting suggestions and demands from clients and responding to them.Monitoring new features and system updates with the development team.Analyzing and managing problems reported by various clients in the financial sector in different applications.Performing behavioral and root cause analyses.Validating and resolving bugs.Analyzing data performance and consistency.Improving the user experience (UX).Identifying opportunities for improvement in internal processes and reporting to the rest of the team.Conducting meetings and presentations.Contributing to the development of projects and processes to improve internal areas.Function Specific Knowledge:Intermediate or Advanced English.Able to use Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook).Experience in a multi-national firm is a must.Experience in the solar area.Education and Minimum Requirements:Complete Graduation in a business area.Competencies:Analytical Thinking.Strong organization skills.High sense of responsibility.Excellent communication.Great leadership.Customer focus.Work Location and Status: Full-time job in Sao Paulo/BR - OsascoCompensation: Compensation commensurate with experience. Competitive benefits package. Strong personal and company growth opportunities.PLEASE SUBMIT YOUR CV IN ENGLISH.
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