We are looking for aCustomer Experience (CX) Intelligence Internto support ourconversational commerce clientsby leveraging data to deliverinsightful and accurate information. As an intern, you will assist indriving client retentionby conducting performance analysis, tracking key metrics, and generatinguser insightsthat help optimize client operations. This is a great opportunity to gain hands-on experience in data analysis and customer experience in a fast-growing industry.
Key Responsibilities:Data Support & Analysis:
Assist in gathering and analyzing data to track performance metrics, such as conversion rates, sales growth, and customer lifetime value (CLV).
Help in creating regular reports to demonstrate the financial impact of our solutions on client businesses.User Insights:
Assist in analyzing user behavior data from conversational commerce platforms to identify trends and provide insights for personalized experiences.Cross-functional Collaboration:
Collaborate with multiple teams to ensure the successful delivery of insights that enhance customer experience strategies.Automation Support:
Help in automating processes to integrate and organize data from various sources for better decision-making.Qualifications:Education:
Current student or recent graduate inProduction Engineering,Business,Data Science,Economics, or a related field.Skills:
Strong Excel skills(including basic formulas, pivot tables) are required.
Interest indata analysisandcustomer experience; any experience in data visualization or storytelling is a plus.
Strong communication skills and ability to collaborate with cross-functional teams.
Fluency inPortuguese, Spanish, and Englishis required.What You'll Learn:
Hands-on experience withdata analysisin a customer-focused environment.
Exposure toconversational commerceand how data-driven insights influenceclient retentionand business performance.
Collaboration with cross-functional teams in a fast-paced, dynamic work environment.
How to identify key insights from complex data sets and communicate them effectively to stakeholders.What We Offer:
Mentorshipfrom experienced professionals in the field.
Flexible work hoursto accommodate your academic schedule.
Valuable industry experiencein a fast-growing tech space.
Opportunities for growth, including potential for full-time roles post-internship.