**Customer Experience Executive -**_ _**Protect Group**
**Location**:Rio De Janeiro (Brazil)
**Contract**: Permanent, Full-Time
**Hours**:Sunday 9am - 4pm / Monday - Thursday 8am - 6pm (Friday + Saturday days off) OR Tuesday - Friday 8am - 6pm / Saturday 9am - 4pm (Sunday and Monday off)
**Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.
**Role Description**
Protect Group is a business founded by an ambitious entrepreneur James and a highly experienced and successful entrepreneur and investor David. Protect Group is transitioning from start up to scale up with rapid growth over the past 24 months, so it's a very exciting time to become involved - we're already selling in 60+ countries from 14 global locations! We are now expanding our Customer Experience team in Rio De Janeiro.
In terms of what we do, we provide Membership Programmes that operate a variety of benefits centred around the distribution of Event Protection and Refund Protection. In the Event, Transport, Travel, Accommodation and Sports sectors worldwide.
- 'Protect People'_ are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it's a life and a very enjoyable one at that, you will love the people you work with, care about what you do and have the opportunity to play a key role in the business supporting our customers throughout the refund process. At Protect it's the people that make the difference and this is everything.
**General Duties**:
- Monitoring customer enquiries, checking details and responding appropriately.
- Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
- Liaising with internal departments to route customer enquiries to the right team.
- Maintaining a professional and polite tone in all communications.
**Required Skills and Experience**:
- Experience in customer focused positions.
- Fluent English is a requirement of the role.
- Essential to have the ability to balance human and commercial considerations.
- Accuracy and attention to detail.
- Excellent communication skills (written and verbal) in all fluent languages.
- Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
- Well organised with previous experience using CRM systems.
- Personable, able to build a good rapport.
- A real hunger and willingness to learn, not afraid to ask questions.
- Committed.
- Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.
**Beneficial Skills and Experience**:
- Previous case handling experience.
- Fluency in languages in addition to English
**How to Apply**
If you live and breathe what you do and recognise yourself as a _Protect Person_ then submit your latest CV and let us know what you can bring to Protect!
