**Job Description Summary**
Interacts with customers to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.
**Job Description**:
- Processing of orders in the system (local and international orders) - Requires review of order, pricing, discounts granted and all other details relating to compliant order entry, request of approval of the validities to the client and if necessary, release by the Dept. Credit: this will require working closely with both customers and internal teams to clear credit, shipping dates and other customer needs. Will also process orders.
- Clarification of doubts related to the flow of orders internally: (products in back order, delivery forecast, contact with other areas of the company) - The work involves maintaining an accurate status for all pending orders and clearing all paperwork and approvals to ensure that the order is shipped promptly and in accordance with customer delivery requirement and full maximization of revenue. The position is responsible for full cycle of order processing which includes receipt of order, order acknowledgement to customer, acknowledgement approval, securing customer approval and release to the warehouse.
- Work closely with other LATAM CSR to guarantee cadence of a unique process.
- Generate weekly report on local revenue and backorder to assist sales team on full visibility on order cycle.
- Control of internal files related to the Customer Service area.
- Creation and monitoring of occurrence / complaint records. A monthly report containing details on all customer complaints will be compiled so actions can be taken to improve our customer service.
- Creation of purchase orders in the system to suppliers
Key Skills:
- Strong understanding Computer Administrative Tools (Windows, MS Office).
- 2+ years of customer service experience preferred.
- Language skills: fluent in Portuguese and English.
Behaviors:
- Always adhere to compliance requirements
- Display team leadership with the ability to create and drive effective team working.
- Highly effective and demonstrated Time Management and Personal Organization.
- Proven ability to thrive in a fast paced, ever changing team environment.
- Excellent communication skills to include proven professional, conflict management, and persuasion skills.
- Must possess strong problem-solving skills.
- Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
- A "Do It Now" mindset coupled with a strong sense of accountability.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.