The position of Customer Service Associate, Customer Support is based in Brazil. This is an entry level role with the goal to progress to Customer Service Specialist, Customer Support within six months. The primary responsibility of the Customer Service Associate, Customer Support is to provide the best customer service every transaction, every time.
Essential Duties and Responsibilities: Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions After successfully completion of training and under mentorship, answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, and work with internal teams to fulfill customer needs Work with other departments and internal teams to assure timely and professional resolution of customer requests Responsible for processing customer purchase orders with the highest level of accuracy and efficiency Meet personal/team qualitative and quantitative targets Ability to work effectively with team members to resolve customer issues Maintain current knowledge of all product and service offerings Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system Requires strong attention to detail, outstanding resourcefulness, and the ability to work independently as well as within a team setting Qualifications Required (Non-Negotiable): Bilingual language skills (fluent English/Portuguese) At least 1 year of customer service experience Extensive knowledge of Windows software – Excel, Outlook, Word Familiarity with CRM systems and practices Excellent verbal and written communication skills (English) with a cheerful demeanor along with active listening Ability to multi-task, take up to 40 calls per day, set priorities and manage time effectively Availability to work 11:30 am – 8:00 pm EST shift Qualifications Preferred (Negotiable): At least 1 year of high-volume call center experience Oracle E Business Suites Order Management and/or Depot Repair experience Experience working with distribution Gas detection experience (sales, customer service) Experience in Salesforce.com Educational and/or work experience: Bachelor's degree, associate degree, or equivalent work experience #LI-NL1
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions./p>
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
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