Local: Barueri, São Paulo, BrazilCategory: OutroJob Id: 239690WJob Type: Nível de EntradaHíbridoNa DuPont, nós trabalhamos com as coisas que importam, seja ao fornecer água potável a mais de um bilhão de pessoas em todo o planeta, produzir materiais essenciais aos dispositivos tecnológicos que usamos diariamente, desde smartphones até veículos elétricos, ou proteger os trabalhadores do mundo todo. Se você quiser fazer parte de uma empresa multissetorial de primeira linha que está entregando soluções sustentáveis que geram propósito e valor reais, uma empresa com espírito colaborativo porque acredita que trabalhamos melhor quando trabalhamos juntos em equipe e valoriza a diversidade de pensamento, então a DuPont é a empresa certa para você!The Global DuPont Contact Center Assistant provides application and work process expertise in support of the DuPont Contact Center processes including: metrics, training, root cause investigation, work process documentation, quality assurance and improvement initiatives. The Contact Center Assistant is expected to have above average work process and systems skills and knowledge. They are accountable for applying these skills and knowledge to solve issues, identify improvements, and establish and share best practices.Key ResponsibilitiesImplement, review, and report work process and system improvements against metric performance.Provide input to proposed or needed system or telephony configuration changes in order to meet business needs.Test application enhancements and new releases on technology.Implement new processes, systems, and programs.Identify and correct gaps in application or work process documentation.Provide support to agents regarding work process issues or questions.Partner with Team Leaders to drive overall operational excellence.Participate in local and global work process, functional and business forums to share and/or solicit best practices for leveraging.Review and obtain proper approvals on business work process deviations to ensure optimization of standard approaches to work process, system, issue escalation and resolution opposite needs.Provide support for implementation of Mergers, Acquisitions, and Divestitures & JVs.Conduct required annual work process and business rule reviews.RequirementsBachelor's Degree, or equivalent work experience.Leadership of business specific, regional or global projects.Training and meeting facilitation experience (leading meetings/conference calls).Contact Center functional experience and background preferred.Demonstrate confidentiality, teamwork and interpersonal effectiveness skills.Ability to work well with diverse groups of people across all levels and cultures.Excellent oral and written communication skills.Ability to represent the work process components to a variety of audiences with different cultural and diverse backgrounds.Thorough knowledge of respective role and integrated work processes, technologies, and applications.Technical system knowledge, including ability to use various reporting.Fluent in English is required, Spanish is a plus.DuPont é uma empregadora que promove a igualdade de oportunidades. Candidatos qualificados serão considerados sem que haja distinção de raça, cor, religião, credo, sexo, orientação sexual, identidade de gênero, estado civil, nacionalidade, idade, situação militar, deficiência ou qualquer outra classe protegida.
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