Customer Service Key Account Manager

ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.

**Job description**

As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential.

**Applicant criteria**:

- A minimum of 3 years' customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
- A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
- Excellent communication skills, both written and verbal.
- Critical thinking and problem solving skills.
- A minimum typing speed of 40 wpm.
- Good levels of diplomacy, when dealing with customer queries and complaints.
- Fluent English, both written and verbal

**The detail**:

- 8:30am to 5pm Mon-Fri (GMT).
- 20 days holiday per year + your birthday off.
- You work as a contractor and are responsible for your own tax.
- You need a min 20 MB broadband line, and your own PC/Laptop and headset.