Customer Service Manager

As Customer Service Manager, you'll be the customer's go-to person once our installation is up and running. You actively engage with your customer portfolio, maximizing customer satisfaction by offering services throughout the lifespan of our VYNCKE solutions.ABOUT THE JOB
As our Customer Service Manager, you will:
Offer our customers VYNCKE solutions for maintenance and improvement of their installation.
Manage budget, forecast and follow-up of our maintenance activities.
Oversee maintenance and service contracts. You'll organize the inspection, preventive maintenance, and repair work throughout the lifespan of the installation.
Resolve technical issues with the support of the dedicated internal team.
Coordinate the ordering and delivery of spare parts.ABOUT YOU
We imagine our ideal candidate would:
Hold an engineering degree or have equivalent experience, with a first commercial experience in customer service, account management or (after) sales.
Have a nose for commercial opportunities, value long-term customer relations and have a high sense of responsibility.
Exhibit strong organizational skills, common sense, and creativity.
Be open to travel (short trips).
Communicate fluently in Portuguese and English.ABOUT OUR OFFER
Join VYNCKE, and we can promise you that you will embark on a learning journey.
We offer an environment where your skills are valued, with a direct impact by advising and supporting your fellow Vynckeneers.
You'll be part of a team that trusts and empowers you, where every challenge is an opportunity to shine and there is room for initiative and an openness to communicate your vision and ideas.
Your career is more than a job – it's a path to making a meaningful impact in the world of clean energy, one project at a time.
You'll report directly to the Customer Service Team Manager.
Eager to know more about this specific job opportunity? Don't be shy: contact us!ABOUT VYNCKE
In 1912, more than a century ago, VYNCKE was born from the hands of a single blacksmith: Louis VYNCKE. Today, we've grown into a leader in the industry of clean energy technology. Our journey from a family-run workshop to a pioneer in clean energy has been driven by an unwavering commitment to our customers and a deep respect for our planet. At VYNCKE, you join a legacy and a community that values tradition while fearlessly stepping into the future.JOIN OUR FAMILY IN BRAZIL !