Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities:

Handle customer requests through tickets and other online tools in English and other languages.
Provide accurate, valid, and comprehensive information using appropriate customer service methods and tools.
Offer proper solutions to customer issues within reasonable time limits.
Maintain records of customer interactions and follow up to ensure smooth and accurate issue resolution.
Adhere to communication procedures, guidelines, and policies.
Ensure customer satisfaction and provide professional customer support.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Follow shift changes based on team needs and be able to cover night shifts (daytime in South America).

Qualifications:

Bachelor's degree or higher.
At least 1 year of customer support experience.
Excellent speaking and writing skills in English (mandatory); fluency in German is preferred.
Experience in the crypto industry, with passion and interest in the sector.
Stable, kind, warm-hearted, detail-oriented, with a strong spirit of teamwork and empathy.
Ability to handle multiple tasks under high pressure while maintaining a professional attitude.
Flexibility to support different shifts (day or night).
This is a remote role. Location is not limited but must be fixed.

When applying for this role, please attach your updated resume in English.