Customer Service Representative

Customer Service RepresentativeAs a customer service representative, you will be the front line of support for our clients and suppliers, ensuring their concerns are promptly addressed and resolved with a sense of urgency.We are seeking a customer service representative who places a high value on customer satisfaction and retention. This role requires exceptional communication skills, with the ability to convey enthusiasm while maintaining a professional and knowledgeable demeanor. Adaptability is also essential, as you will be working with diverse customer needs and situations.By embodying these qualities, you will play a vital role in providing outstanding customer service. Your dedication to resolving issues promptly and leaving customers feeling valued and satisfied will contribute to our overall success.If you are passionate about delivering exceptional customer experiences and possess the skills and qualities described, we encourage you to apply for this customer service representative position.ResponsibilitiesVerify hotel bookings to ensure accurate reservations made by suppliersMonitor Freshdesk tickets for incoming emails and issuesRespond to incoming calls regarding customer issues, effectively coordinating between suppliers and clientsPrepare and submit daily customer service reports documenting activities performed, following the provided templateUndertake any additional ad hoc tasks assignedQualificationsPossesses excellent oral and written proficiency in EnglishDemonstrates 3-5 years of experience in Customer Service OperationsEquipped with a personal laptop, reliable broadband connection, and noise-cancelling headphonesWorks in a conducive environment free from disturbancesFamiliarity with MS Word and Excel, and a quick learner when it comes to various applications and databases. Training on company's custom applications will be provided to all candidates.Thrives under pressure and consistently meets shift targetsPreference will be given to candidates available for immediate start.Monthly FeeUSD 500-800Work ArrangementWork-from-home