Customer Service Representative

Join a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM tools like HubSpot and Jira, and support smooth financial processes. Need to have qualifications: 3+ years in customer service or related roles. Exceptional written and verbal English communication skills. Strong attention to detail and ability to maintain clean and accurate CRM records. Proven problem-solving skills and ability to critically address customer situations. Customer-centric mindset with a genuine ability to empathize and build trust. Nice to have qualifications: Experience in collections or payment follow-ups. Hands-on experience with HubSpot for customer management. Familiarity with Jira for ticketing and team collaboration. Responsibilities: Payment Follow-Ups: Reach out to customers with overdue payments and provide clear, professional options for resolution. CRM Management: Keep customer records accurate and detailed for streamlined processes and reporting. Customer Communication: Deliver high-quality service representative of the brand's ethos. Upselling Opportunities: Identify and act on opportunities to upsell workshops and services. Collaboration: Work closely with internal teams to ensure a seamless customer experience. Working hours: Availability to work during U.S. business hours, with flexibility based on client needs. Role ID 0110 - CSR