**Portfolio Business**_:_** CP Kelco
**Position Summary**:
As a Customer Service Representative you will be responsible for:
- Enter order and coordinate logistics for export and import
- Direct relationship with planning, sales, customers, finance and warehouse teams
- Up to 7.000MT of FP pectin exported per year; 500 MT of FG/BG/CMC imported per year
- Ensure all actions meet local rules for foreign business (import and export)
- Keep import and export costs at minimum level and service at maximum level
- Work with process stakeholders to ensure achieving the planned goals
**Principal Duties & Responsibilities**:
- Order handling from creation to billing
- Coordinate shipments with warehouse, broker, transport company
- Keep customers informed about the shipment status
- Prepare and send documentation to Customers for all shipments
- Work to prepare KPI reports (shipping tracking, document accuracy, export costs)
- Coordinate shipments and customs releasing flow for all import processes
- Work to prepare import costs and KPIs (releasing time, damage, transit time);
- Responsibility and autonomy to report issues related to SGQSA to the managing director and the quality department.
- Actively contribute to the continuous improvement of SGQSA.
**Requirements**:
- University Degree in Logistics, Foreign Business or Business Administration
- Minimum 3 years' experience in Export/Import procedures
- Strong knowledge in Foreign Business logistics
- Some knowledge in SAP
- Deep expertise in Microsoft Office (Excel specially)
- Familiar with Customer Service Relationship
- Some experience with logistic vendors relationship
- Excellent communication and organization skills, including experience and ability in establishing procedures, systems, and presentations
- Strong communication skills in English, both verbal and written
- Team work
If you additionally describe yourself as an out-of-the-box thinker and results-oriented who understands how to influence and communicate effectively, while being a role model for our company principles, then you are the right person for this position!
LI-AN
J.M.
Huber Corporation is an EEO/AAP employer.