Customer Service Representative

Provide functional and or technical support for resolution of customer problems, incidents, issues, requests and queries.
Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact, not transaction processing.
Provide functional and or technical support for resolution of customer problems, incidents, issues, requests and queries.
Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact, not transaction processing.