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Customer Service SpecialistAt a glancePosition: Customer Service Specialist
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
The Dow Industrial Intermediates and Infrastructure Business has an exciting opportunity for a Customer Service Specialist located in São Paulo (BRA). You will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow.
Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Marketing & Sales, Supply Chain, Manufacturing etc.)
to meet company objectives.
Responsibilities: Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically Key and Priority Customers with a high degree of complexity.Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings.Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.Maintains service levels according to business prioritization.Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.Supports commercial strategies with Dow customers across multiple businesses.Qualifications: 3+ years of relevant experience in similar roles.SAP Sales and Distribution module experience.Your Skills: Strong communication skills - Written and verbal communication with internal and external clients.Understanding Customer Needs - Ability to understand customer needs and prioritize them effectively.Critical Thinking - Strategic and critical thinking skills.Proactive Problem Solving - Anticipation and resolution of problems.Digital Transformation - Focus on digitalization.Organizing, Planning and Prioritizing Work - High sense of organization with tasks and demands.Collaborative Spirit - Teamwork and participative attitude.To apply: Sign in or create your account.
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Benefits – What Dow offers you We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.Benefits and programs to support your physical, mental, financial, and social well-being.Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources.Robust medical and life insurance packages that offer a variety of coverage options.Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.Competitive yearly vacation allowance.Join our team, we can make a difference together.
About Dow Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets.
Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.
We encourage every employee to bring their whole self to work each day.
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