Customer Success Administrator - CS PlenoFull-timeDepartment: 230 - Customer Success ManagersJitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation.
With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value.Do you want to work for one of the world's most innovative companies dedicated to driving digital transformation across the globe?
Are you looking to develop your skill set with potential for career growth?
We are looking for a Full Customer Success Analyst to propose solutions, gather feedback and analyze customer satisfaction metrics.
If you think you have what it takes to help us in our journey, hit the apply button below!Responsibilities:Keeping portfolio clients engaged, supporting and leading efforts with the client and internal teamsResponsible for accompanying our clients on a successful journeyPerforming upsells and cross-sellsPresenting products and internal solutions to clientsWorking consultatively and analytically with clientsTransitioning the journey from contracting to onboarding and use, ensuring that the client achieves the strategic business indicatorsMeeting, guiding and directing the needs expressed by both the client and the internal teamBuilding a close and constantly updated communication strategy with the clientDrawing up the success plan with the client, identifying the success indicators and main objectives and establishing the routines for reviewing and monitoring the planUnderstand, support and propose solutions, gather feedback and analyze customer satisfaction metricsScheduling meetings and visits with clients, with a focus on improving relationships and getting to know their pains and needsFollow up on projects and the team's interactions with its clients, seeking to ensure smooth progress and executionUpdating internal control systemsMinimum Requirements:2 years working with B2B clientsExperience in reviewing contracts, negotiating, preparing proposals and closing the loop on initiatives and programsAdvanced Spanish or English is a plus, as is familiarity with CRM SalesforceGood written and verbal communication skills, conflict resolution skills, and skills in negotiating contract expansionWhat You'll Get:Work for a growing leader within the Integration Platform as a Service (iPaaS) tech spaceJoin a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processesCareer development and mentorshipA flexible, remote-friendly company with personality and heartJitterbit is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.#J-18808-Ljbffr