At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.The Mid-Market Customer Success Analyst role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. This position is entry level in Customer growth and its goal is achieving business growth through effective client management and collaboration across various functions within the organization.Essential FunctionsRevenue retention and growth for assigned base of customersOnboard newly assigned accountsServe as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering, and Service DeliveryDrive self-service model to agents and customers to adopt and utilize Peerless PortalInput and maintain Salesforce dataAttend departmental weekly (or biweekly) team meetingsParticipate in sales strategy and planning meetings as necessaryPerform additional sales support duties, as required, that help the company meet and exceed sales goals and objectivesRequired Knowledge and ExperienceStrong professional verbal and written communication skillsAbility to prioritize and manage time effectivelyDisciplined and rigorous approach to organizationAbility to work independentlyAccountability and ownershipAbility to develop rapport and maintain strong working relationships with internal and external clientsAbility to respond quickly in a fast-paced environmentAptitude and desire to learn and maintain technical knowledgeAbility to collaborate and work successfully with teamsMinimum QualificationsAdvanced English Level required.Ability to use personal computer and tools like Salesforce and Microsoft Office Suite.At minimum moderate ability, but high aptitude to collect, maneuver and interpret large data sets across multiple systemsFamiliarity with CRM and high aptitude for system capabilitiesStrong professional verbal and written communication skillsAbility to prioritize and manage time effectivelyDisciplined and rigorous approach to organizationThe above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The job description is reviewed regularly and can be changed at any time.Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. We help our clients and partners overcome the complexity of consumer communications, grow their business, and enhance customer experience – all in a fast, secure, and reliable way.Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we've grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!Join the Infobip team!If you are passionate about mobile technology, software development, or global business, apply now so we can find out how well we fit together.
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