Customer Success And Operations Manager - Chatmantics

About Chatmantics Chatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their agents. Position: Customer Success and Operations Manager Responsibilities: Manage daily interactions with clients to ensure their needs are met and their expectations are exceeded. Oversee the implementation and optimization of Chatmantics' solutions for clients. Develop and maintain strong relationships with clients, acting as their main point of contact. Collaborate with internal teams to resolve client issues and improve processes. Monitor and analyze client performance metrics to identify opportunities for improvement. Ensure seamless communication and coordination between different departments to deliver exceptional service. Adapt to changes in processes and embrace the dynamic environment of a startup. Requirements: Fluency in English and Portuguese (both written and spoken). At least 3 years of experience in customer success or operations. Proven experience working in a startup environment. Ability to work independently with minimal supervision. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Own equipment (computer, headset, reliable internet connection). Flexibility to work with clients in different time zones. Benefits: Competitive pay above the average for the position. Bonuses for successful meetings and reaching KPIs. Weekly payment in US dollars. Be part of an innovative company at the forefront of the CaaS industry. Opportunity to work with a dynamic and supportive team. Flexibility to work remotely with your own equipment. If you're passionate about customer success, have a knack for operations, and thrive in a startup environment, we'd love to hear from you! Apply now and help us transform how businesses connect with their leads.