Customer Success Associate

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.We are looking for a Customer Success Associate who will:Assist in developing and maintaining sustainable relationships with our clients.Help position Clara as a leading company in spend management.Support the onboarding process for new clients, ensuring a smooth transition and positive experience.Collaborate with the team to analyze client portfolios and identify opportunities for growth.Contribute to the execution of sales and marketing initiatives alongside partners to drive business success.Assist in gathering data for sales forecasting and reporting.Serve as a point of contact for existing clients, addressing their needs and inquiries.Our requirements for this position are:2-3 years of experience in a customer-facing role, preferably in a B2B environment.Previous experience in onboarding clients is a plus.Strong organizational skills and a focus on achieving results.Professional proficiency in English.A proactive attitude and openness to learning and adapting to changes.Experience in the Financial, Banking, or Insurance sectors is a plus.Ability to build strong relationships with clients and collaborate effectively within a team.We valueClarity - Open and direct communicationSimplicity - Pare things down to the essentialOwnership - We're all owners and act like itPride - Make quality products we're proud ofInclusivity - Every voice counts; we value each other for our shared mission and contributionsWe offerCompetitive salary & a robust stock ownership planA set of benefits that are adaptable to your needs & way of lifeOpportunities for growth in a fast-paced environmentA chance to shape B2B payments in Latin America and increase the region's economic competitiveness
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