Customer Success

**Location**: Recife, Brazil
**Work hours**: 40 / week (9 - 6pm Recife)
**Type**: Hybrid (3 times week in the office)

The people and culture of Nutcache make it an incomparable place to work and thrive. Subsidiary of the Dynacom Technologies group, leader in the business management sector for more than 30 years in Canada, Nutcache is an innovative company that has retained all the dynamism of a young startup.
At Nutcache, we offer an excellent work atmosphere where camaraderie and humor are omnipresent. The team in place, composed of highly qualified people, promotes knowledge transfer and teamwork.

**RESPONSIBILITIES**:

- Respond to tickets;
- Help customers understand how Nutcache works:;
- Ensure that the client has the best experience with Nutcache;
- Upselling;
- Short live presentations with clients.

**KEY SKILLS**:

- Team playerKnowledge in Agile Management, Scrum, Kanban;
- Experience with serving SaaS companies;
- Experience in a technology company.

**QUALIFICATIONS**:

- Fluent French;
- Advanced English;
- Strong communication skills;
- Customer service experience;
- Be able to put yourself in the customers' shoes and understand their difficulties;
- Learn the internal processes of the company.

**Join our team**:
**Feeling you could be a great asset to the team?**

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