We are seeking a dynamic and self-driven Customer Success Analyst to join team.
The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients.
In this role at GRI Club, you will be responsible for nurturing existing accounts and identifying opportunities for upselling and cross-selling.
We believe that special relationships cantransform lives, companies and societies.We create bridges where they don't exist.We connect leaders that drive the socialand economic development of cities andcountries.
We generate global opportunities that impact the world.
DO YOUR BEST ALWAYS- In the pursuit of excellence, autonomy and a senseof ownership are our greatest allies.
We encourageand value responsibility and initiative, driven by acommitment to deliver excellence in everything wedo, whether in our processes, projects, or careers.Keep in mind that "doing your best" means focusingon achieving the utmost within what is possible atthat moment.
CUSTOMER FOCUS - We anticipate our clients needs, valuing eachone uniquely, prioritizing and understandingtheir realities, preferences, and requirements.This allows us to provide personalized services,with efforts that ensure experiences fostering acustomer-centric culture, continuously seekingimprovements in every interaction MERITOCRACY - To create a culture of fairness with transparencyand developmental feedback, it is essential torecognize and reward individual performance.
Thisencourages continuous learning, excellence, andachievements, promoting an environment wheremerit is attained justly.
RESPECT AND FUN - We value a space where authenticity is celebratedand flexibility is essential, as great results frommoments of fun and respectful interactions.This boosts productivity and strengthens ourcollaboration as a unique team, through mutualrespect and moments of relaxation.
About the role: *Onboarding: Ajudar os novos clientes a se familiarizarem com o produto ou serviço, garantindo uma transição suave.
*Treinamento: Oferecer treinamentos e recursos para que os clientes possam usar a solução de forma eficaz.
*Suporte e acompanhamento: Manter contato regular com os clientes para entender suas necessidades, resolver problemas e fornecer suporte contínuo.
*Monitoramento de métricas: Analisar dados de uso e satisfação dos clientes para identificar oportunidades de melhoria e crescimento.
*Feedback: Coletar feedback dos clientes para informar a equipe de produto e melhorar as ofertas.
*Renovação e expansão: Trabalhar para garantir a renovação de contratos e buscar oportunidades de upselling ou cross-selling.
What we expect from you: Graduação Completa; Boa oratória e escrita; Ser didático(a) e focado(a) no cliente; Habilidade para solucionar problemas e tomar decisões; Capacidade de priorização e de lidar com múltiplas tarefas simultâneas; Disponibilidade para atuar no escritório de SP no modelo de 4x presencial e 1x homeoffice.
Ter experiência com CRM; Experiência prévia com Relacionamento com Cliente; Ser data-driven; Conhecimento do idioma Inglês.