Highlights
OTE (On-Target Earnings): $43,700
Base Salary: $30,000
Location: remote in Brazil
Stock options
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations.
About the Role
We are looking for you to join our stellar team of customer success managers in serving the world's most impactful non-profits. Join our team as a Customer Success Manager at Fundraise Up, where you'll foster strong relationships with U.S.-based SMB non-profits, ensuring their satisfaction and growth through expert product support and driving adoption.
Key Responsibilities
Provide account management from kick-off, implementation, launch, account planning and through the customers' life cycle.
Act as main point of contact for all customer account management matters.
Be the product expert, provide product usage training/guidance, and technical support.
Develop trusted advisor relationships with customer stakeholders and executives.
Deliver Quarterly Account Reviews to customers.
Retain customers through proactive risk identification and mitigation.
Identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/countries/regions) with existing customers.
Take ownership of customer escalations and drive speedy resolution.
Deliver and exceed Growth and Retention performance metrics (KPIs) defined for this role.
Analyze data through reports and trends and leverage it to drive actions with customers.
Deliver and articulate value to customers.
Collaborate with internal teams, including Implementation, Support, and Product, to ensure the highest customer satisfaction.
Collaborate with product teams to ensure customer feedback is incorporated into product development.
Skills and Qualifications
5 years as a CSM or Account Manager in B2B/B2B2C SaaS.
Fluent English with the ability to discuss complex business and technical topics.
Non-profit experience preferred.
Managed $500k+ customer revenue.
Excellent communication and presentation skills, skilled at relationship-building.
Familiarity with CRMs, Digital Marketing, Google Analytics, Salesforce, Hubspot, and Meta Pixel.
Strong Data/Analytics background.
Understanding of performance metrics or KPI's.
Independent, proactive, and collaborative work style.
Creative technical problem-solver.
Ability to work in a fast-paced, hyper-growth, and dynamic environment.
Occasional need to work outside of regular business hours as required to support customers may be required.
Benefits
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
30 days off.
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
English learning courses (50% reimbursement, up to $1,000 annually).
Relevant professional education (50% reimbursement, up to $1,500 annually).
Gym or swimming pool (50% reimbursement, up to $500 annually).
Coworking (up to $250 monthly).
Remote working.
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