Customer Success Manager, Clients Brazil

Our mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments. We are a technology company known for our leading core banking and payment platform. Our platform provides cloud-native solutions for core banking and payments, paving the way for a new generation of more sophisticated payment solutions. We're looking for talented people to help us deliver cutting edge solutions to ensure our customers enjoy world class solutions. We started in Brazil and are now almost 500 people globally. Come and join the adventure.SummaryPismo is seeking a Customer Success Manager (CSM) to support new and existing customers (B2B), helping to drive retention, increase user engagement, and maintain high customer satisfaction. The Customer Success Manager acts as a trusted advisor to our customers, helps communicate the value of the Pismo products, and responds to customer needs, questions, and requests.The ideal candidate is proactive, and driven by data to anticipate problems. This person can develop a continuous and evolutive job to straighten the relationship with clients and has relevant industry experience in Payments, Card processing, and Banking and a shown ability to establish technical discussions with clients. The CSM will meet with customers regularly to discuss business and operational challenges they may be facing, to understand their definition of success with Pismo, and to offer proactive advice on optimizing or enhancing the use of the Pismo platform.The CSM will not personally perform projects or issue resolutions for the customer but must work closely with internal teams to seek the defined goal. Additionally, the CSM will coordinate with the Account Manager (Sales) by creating and sharing roadmaps on customers' functional use of Pismo Products and contributing to long-term strategic planning.What you'll doProactively engage with customers to understand their needs, challenges, and objectives.Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers' business processes, goals, and strategies.Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.Develop a deep understanding of the customer's business and industry to provide solutions and advice.Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions and coordinate projects to seek for it.Act as a customer advocate within the company, representing their feedback and needs to relevant teams.Ensure timely resolution of customer issues, working closely across Pismo teams.Collaborate with other collaborators in the organization who are responsible for ensuring Customer Success: Account Manager (AM) and Technical Support.Provide education and resources to customers to enable them to use our products/services effectively.Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.Influence the company to adapt or create new processes with a focus on providing better experience and support to our customers.Minimum Qualifications5+ years of professional experience in a Customer Success (preferable), Account Management, or Project Management role, ideally in a high-growth, start-up environment with a B2B ModelExperience in Investments and assets registered in a brokerage house ( Cards receivables, Time deposits, and others)Structured thinking and high focus on resultsDetail-oriented with strong analytical, writing, and communication skills.Innovator soul and receptive to changes.Must be able to develop and grow relationships with customers.Ability to develop strong relationships at C-level of enterprise companies to become a consultant.Influence skills to implement new processes that result in a client excellence experience.Track record of high customer satisfactionExperience working with a full lifecycle of customer success.Fluency in written and spoken English.Spanish is desirable.Experience in Payments, Cards processing and Banking is desirableCore Benefits Flexible hours Gympass Remote work financial support Life Insurance Medical and Odontological Assistance Employee child care benefit: daycare Vidalink partnership Day off (Birthday) Support for studying languages 50% off AWS and GCP certifications Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo's resilient and innovative infrastructure.Pismo's growing list of innovative offerings include:Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo's platform allows its customers to control everything from client acquisition to account management.Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.Seller Management: From the onboarding to the daily management of each seller, Pismo's platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.--Our core values Responsibility & Commitment Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges. Challenging the Status Quo to Drive Change Pismo is a disruptive company that knows we can't count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change. Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy. Collective Power Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team . Delivering Value and Excellence Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions. Focus on People People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life. -- Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accepted file types: pdf, doc, docx, txt, rtf Have you ever worked for Visa Inc. or any wholly-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in anycapacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)? * Select... To your knowledge, do you have any relatives working or who have worked for Visa? * Select... If yes, please list your relatives name and your relationship to them. Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs ofthis position at Visa (e.g., a non-compete agreement)? * Select... In the past 6 months have you been a decision maker on a Visa contract, license or permit while employed by agovernment or state owned entity (e.g., bank, airline, telecommunications company)? Note: A state-owned entity is a legalentity that is commercial enterprise owned or controlled by government. * Select... Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying orappearing before the government? * Select... Are you a close relative (e.g., parent, child, spouse, sibling, or nephew/niece) of an employee of a non-U.S. government oragency? * Select... Are you a close relative (e.g., parent, child, spouse, sibling, or nephew/niece) of an employee of a company controlled orowned wholly or in part by a non-US government? * Select... Have you been employed by KPMG, Moss Adams or BDO USA during the last two (2) years or otherwise maintain apresent relationship with KPMG, Moss Adams or BDO USA (i.e., have any financial arrangements)? * Select... Do you have an active relationship with KPMG, Moss Adams or BDO USA? If so, please indicate the nature of thisrelationship. * Select... On behalf of or through other arrangements with KPMG, Moss Adams or BDO USA, do you or a close family member ofyours expect to provide ten (10) or more hours of non-audit services to Visa on a recurring basis going forward? * Select... Do you have a close family member who works for KPMG, Moss Adams or BDO USA? (e.g., spouse, spousal equivalent,parent, dependent, non-dependent child or sibling) * Select... By applying, I acknowledge that I have read and understand the Pismo Candidate Privacy Notice. * Select... Do you have professional experience in Investments and assets registered in a brokerage house ( Cards receivables, Time deposits, and others) * Select... Do you have 5+ years of professional experience in a Customer Success (preferable), Account Management, or Project Management role? * Select... Are you currently living in Brazil? * Select... Education School Select... Degree Select... Select... Select... Start date year End date month Select... End date year By checking this box, I agree to allow Pismo to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.
#J-18808-Ljbffr