Customer Success Manager

The company

Born to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service.
Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000 airports.

The role
As a Customer Success Manager, you will help new or inactive users become active users and build long-term relationships with them by providing them with the resources needed to use ROLZO to its full potential.

Key Responsibilities
Onboarding of new users and reactivation of inactive users via various channels (cold calls, emails, LinkedIn, SMS)
Collaboration with Account Managers to transition onboarded users or accounts.
Assessment of the revenue potential of newly onboarded users with Account Managers.
Maintenance and update of the CRM with daily user interactions and relevant data..
Review of weekly and monthly users conversion rates and associated analysis
Recommendation on how to adjust strategies based on insights and performance.

Requirements
Experience in as a customer success manager in the travel or luxury industry for 2+ years handling international clients.
Ability to communicate effectively with high-end clients both verbally and in writing – fluent English is a MUST.
Spanish as a third language is a plus.
Strong attention to detail combined with good business judgment
Comfortable with technology
Excellent, clear, and effective verbal and written communication skills
Experience in a collaborative and transparent environment
High level of intuition to anticipate and exceed client needs

Employment type
Full-time
40 hours per week, Monday to Friday
Working location: Remote
Start date: Immediately