For a world leading cybersecurity company in the USA, we are looking for a Customer Success Manager Cloud Platforms, TRILINGUAL ESSENTIAL (ENGLISH-PORTUGUESE-SPANISH).
The company is future oriented with cloud technology that is transforming the way people and organizations operate.
Its mission is to be the preferred cybersecurity partner, protecting the digital way of life.
It helps address the world's biggest security challenges with continuous innovation that leverages the latest advances in artificial intelligence, analytics, automation and orchestration.
By offering an integrated platform and empowering a growing ecosystem of partners, it is at the forefront of protecting tens of thousands of organizations across clouds, networks and mobile devices.
What are the mandatory requirements for this position?
Have a degree related to this experience.
Trilingual: English (minimum C1), Spanish (minimum B2) Certification from a Cloud Service Provider, like related to Amazon Web Services, Google Cloud Platform, Azure.
Certification of cybersecurity.
5+ years working as a Customer Success consultant.
2+ years of experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity.
2+ years of experience working with DevOps processes including CI/CD pipeline management and IaC 2+ years of experience working with containerized environments (e.g.
K8s, Docker) 2+ years of experience working with (IaaS) features, Cloud Containers (i.e.
Kubernetes), and Serverless technology.
1+ years accompanying the implementation of solutions.
1+ years working with cybersecurity and networking companies.
3+ years of experience in strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
3+ years of experience working in pre-sales, account management, customer success, consulting, or similar roles related to driving customer success and adoption 3+ years of experience with proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
2+ years of experience in existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use Experience with Cloud Containers (i.e.
Kubernetes) and Serverless technology.
2+ years of experience with a SaaS solutions company and/or an enterprise software company and exposure in B2B SaaS.
The Prisma Cloud Customer Success Manager shall be able to perform the following activities and responsibilities: Guide adoption, accelerated integrations with new cloud security products, and real-time support and strategy.
Work closely with CISOs, Security Architects, Customer Success Engineers, and Development Operations teams to implement cloud security solutions.
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing solutions to achieve their business and security objectives.
Assist customers in implementing custom integrations and workflows to ensure RedLock solutions are fully integrated into their security operations center.
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
Serve as a customer advocate in influencing product roadmap and improvements.
Coach customers on how to establish and manage their Cloud Security Change.
Management/Governance/Center of Excellence programs.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map RedLock features and associated business benefits to address their needs.
What soft skills do you need to perform in the role?
Ability to communicate technical details to a non-technical audience.
Excellent organizational and time management skills.
Self-starter, self-directed, and independent thinker.
Ability to multi-task and work in a fast-paced environment.
Availability to provide support outside of working hours on a scheduled or unscheduled basis.
What benefits will you have when you join the company?
Good compensation package, commensurate with your training and/or experience.
Multicultural approach: permanent contact with clients and team in different countries of the Americas.
Continuous training and updating in terms of technology.
Good growth opportunities.
If you think this could be a position for you, we want to meet you!
Thank you for applying and have a nice day.
