Customer Support Agent (Remote Job)

**Requirements**:

- **Proficiency in English, Spanish and Portuguese (writing and speaking);**:

- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High levels of professionalism;
- Attention to details and punctuality;
- **Windows with a minimum of 8Gb RAM Memory or Apple Mac not earlier than the 2015 year.
**:

- Stable internet connection.
**Responsibility**:

- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers' needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
**Benefits**:

- Working in a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Training period is provided;
- Competitive salary;
- Shifting schedule: 12-hours working day with day and night shifts: 9am-9pm; 24-hours rest; 9pm-9am; 48-hours rest);
- **Remote work.
**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: Up to R$2,550.00 per month

Application Question(s):

- Please, specify your English language level.
(from 1 to 10 where 10 is excellent)
- Please, specify your Portuguese language level.
(from 1 to 10 where 10 is excellent)
- Please, specify your Spanish language level.
(from 1 to 10 where 10 is excellent)
- Please, specify your salary expectations for this role
- How much is RAM of your laptop/PC?
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)