.Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate for our São Paulo branch who is passionate about being on the forefront of leading-edge tech!As a Customer Support Associate, you will work to establish and retain strong and influential customers, suppliers, and internal relationships. By providing professional, timely and accurate responses to customer inquiries and requests, you will maintain industry's leading customer satisfaction. This is a great opportunity to set the foundation for an impactful and successful career at Arrow!What You'll Be Doing:Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside ofInfosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc.); work submits SSRQ (SIMSSetup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing,and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50-line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.What We Are Looking For:Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience
