Customer Support Engineer

Customer Support EngineerLocation(s): Brazil - Remote (Home Based)About UsRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.Job ResponsibilitiesProvide technical and engineering support services, preventive maintenance repairs, and promote satisfaction with Revvity equipment. Focused on the city of Curitiba – state of Paraná, with nationwide service for instruments in the Human Reproduction, Diagnostic, Life Science, and Molecular Biology Lines (AUTOMATED PIPETTORS), liquid transfer equipment, Liquid Handling Repairs, Pipetting Automation, and DNA extractors, service to blood centers and hospitals, 20-hour SLA, and on-call shifts at least once a month on Saturdays, Sundays, and holidays. Sense of urgency, accustomed to working in a production environment and high pressure to release operations, conflict management, and being a mediator for the end customer and customer service.
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