DESCRIPTION
Customer Support Executive Manager
Business Unit: CBZL
Our culture believes in POWERING YOUR POTENTIAL. We offer global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's most complex problems.
We believe in flexibility so you can explore your passions while making an impact through meaningful work in our inclusive work teams. That's what #LifeAtCummins is all about.
RESPONSIBILITIES
Responsible for the end-to-end customer service process, ensuring satisfaction at every point of contact.
Leading and resolving customer complaints and providing regional support in Latin America (OEMs and DOEMs).
Supporting OEM growth in the LATAM region, acting as the liaison between account managers, customer service, channel readiness, DFSEs, technical training, warranty, distributors/resellers, NRP and OEMs.
Supporting the introduction of new products and current products in the LATAM region in the field and at the Mexico plant.
QUALIFICATIONS
Degree in Engineering or equivalent.
Experience in engineering, customer service and support, aftermarket (parts and services), distribution/reseller model, and LATAM region in the automotive, bus, agriculture, marine, O&G, mining, PUs and G-Drive markets.
Advanced proficiency in English, Spanish, and Portuguese.
Cummins values Diversity and Inclusion and we are keen to welcome professionals with a wide range of characteristics. Therefore, we have no restrictions on people's age, gender identity, race, marital status or disability.
Job: Service
Organization: Cummins Inc.
Role Category: Hybrid
Job Type: Exempt - Experienced
ReqID: 2406346
Relocation Package: No
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