Customer Support Representative

BettingJobs is working with a fast-growing B2B casino platform provider, who are currently looking to add a Customer Support Agent to their team in Sao Paulo. Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Resolve issues related to account management, gameplay, payments, and technical difficulties. Collaborate with the customer support teams in Spain and Cyprus to ensure consistent service standards and share best practices. Maintain accurate records of customer interactions and resolutions. Provide feedback and insights to improve our products and services. Stay updated on company policies, promotions, and industry trends to provide accurate information to customers. Escalate complex issues to the appropriate departments for further investigation and resolution. Requirements: Proven experience in a similar customer support role within the iGaming industry. Excellent communication skills, both written and verbal, in English; additional language skills are a plus. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with customer support software and tools. A positive attitude and a commitment to providing outstanding customer service. Flexibility to work various shifts, including evenings and weekends, as needed. High school diploma or equivalent; a degree in a related field is a plus. Fluent in Portuguese.