We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry.
We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more.
We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.Job DescriptionAs a Customer Support Representative, you will interact with customers and assist them with their inquiries.
You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.Your ResponsibilitiesEffectively communicating with customers in their designated languageA high emphasis on quality, with particular attention to detail and accuracyProviding an outstanding client experience and resolving issues on first contactResolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolutionResponding to client inquiries via Webchat, Email, and Phone in a timely and professional wayEscalating requests where neededThoroughly investigating player concernsPromoting a "Safer Gaming" philosophyStaying UpToDate on rules, processes, and licencing needs.Contributing to collective effort by achieving necessary resultsGo above and beyond when engaging customersTaking part in the Onboarding ProgramsWhat we are looking for:English fluency, Portuguese Native, any additional language will be considered as an advantageProven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house trainingStrong communication/public relations along with active listening skills required.Customer orientation and the ability to adapt and respond to diverse sorts of charactersProficiency working on computers and touch typing are requiredAbility to perform under pressureAccountability and conscientiousnessOpen to work on shifts if necessaryWhat's in it for YOU?Excellent work environmentAttractive salary packageMonetary vouchers on Birthdays and other special occasionsExciting company activities including monthly lunches, monthly corporate gatherings, competitions, snacks and many other activities.Casual Dress CodeA chance to advance professionally inside one of the world's largest iGaming organisations.What it's like to work at SkillOnNet!SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us.
We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits.