Customer Support Specialist

Company Description

Incrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders.

Role Description
This is a full-time remote role for a Customer Support Specialist.
The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to resolve issues efficiently.

Qualifications
At least 3 years of experience at a software company
Work directly with customers to help them configure web-based software
Resolve technical support tickets
Escalate Issues to the software development team
Escalate issues to the data center ops team
Escalate issues to partner ops team
Provide web training to customers and prospects

What You Bring to The Role:
You are passionate about web technology
You have a general facility with technology, and are able to learn new technologies quickly
You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
Demonstrate strong problem solving skills and sound judgment
Must pass background check