Customer Support Specialist

TIDY Customer Support Specialist
Phone Calls/Chat/Email Support/Video Chat

About us:
TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.
Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the platform. If you want to be a part of a US-based technology company, this is your chance.

About you:
TIDY is looking for someone with great English skills who is excited to help our customers be successful.
This is the perfect role for someone who wants to work with a remote technology company doing customer support. You will basically be chatting with customers in English all day helping resolve their issues and answering their questions. So you have to like talking with people, even if they are having a bad day.

About the hiring process:
- The hiring process includes 3 steps
1st step is "asynchronous".
2nd step consists of two rounds of interviews.
3rd step is an interview with the CEO of the Company.

Responsibilities:
Respond to customers by chat and email who reach out using our internal tools (we will teach you this).
Call customers when needed to answer their questions and concerns.

We measure your success both by the number of tickets you solve (speed is important) and also by the quality of your response.

Requirements:
- At least 2 years doing customer service
- Good space to work
- Good internet connection for calls with 10Mbs download, >5Mbs Upload
- Flexible vacation/break schedule, but since you are talking to US-based customers, you must be roughly on "US Time". We are hiring for the "afternoon shift" with a start between 4 PM, Brasilia time.

Compensation:
This position is paid a salary of USD 1,000 per month.