Customer Support Specialist

Company Description Incrementum helps start-ups and marketing agencies hire top-tier Latin American digital marketing, design, and RevOps talent vetted by experienced start-up leaders. Role Description This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to resolve issues efficiently. Qualifications At least 3 years of experience at a software company Work directly with customers to help them configure web-based software Resolve technical support tickets Escalate Issues to the software development team Escalate issues to the data center ops team Escalate issues to partner ops team Provide web training to customers and prospects What You Bring to The Role: You are passionate about web technology You have a general facility with technology, and are able to learn new technologies quickly You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction Demonstrate strong problem solving skills and sound judgment Must pass background check