Customer Support Specialist (Night Shifts And Weekends Cover Eet Zone)

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automations & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost. "Great marketing needs to be expensive" is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.What you'll do @ Omnisend:Be there for our customers at all times - communicate, analyze, troubleshoot, report, and resolve;Become a product expert and constantly grow by expanding your knowledge and gaining new skills;Provide omni-channel support via email and chat. No calls!;Contribute to company success by adapting to internal processes in a fast-paced environment;Collaborate with different teams constantly to make a difference in product, customer, and company lives;Currently, we are looking for a colleague who could work on night weekday shifts and at least 1 weekend shift to cover the EET zone.We expect that you'll bring:Fluency in English (written and spoken);Strong communication skills;Flexibility;Attention to detail;Open and proactive mindset;Passion for personal growth;Strong problem-solving skills.What we offer in return:Consultant position with a monthly fee starting from 1000 EUR/month. The consulting fee for this position is open to negotiation with the possibility of adjustments to reflect increased responsibilities over time;An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months);Private health insurance (after 3 months);Workstation budget (420 Eur);Working methods and best practices inspired by the best tech companies in Silicon Valley;Senior colleagues enable us to have a high-performing, productive environment where your growth will accelerate;Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year);Attractive workations and team-led team-building events.Interview Process Steps:Application reviewHR screening call: 30 minHomework task: 30min-1hHiring manager interview: 30 minAdditional task: 30 min (optional)Final interview: 30 minOfferAll applicants will be considered, irrespective of whether they possess relevant experience.
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