If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey. We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
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Ready to shape the future of mobility, food and fintech? As a CX Strategy Manager at Didi, you'll lead dynamic initiatives and help us to shape our customer experience impacting the life of millions of customers evert dat! Collaborate with a dynamic team of innovators and data enthusiasts to drive impactful changes. Bring your strategic mindset, analytical skills, and passion for innovation to shape the future of transportation. Join us!
In this role, the key responsibilities are:
Lead the strategic planning cycle for all the different business units and global support functions withing the Customer Experience area at Didi (International Business Group); Conduct the competitive intelligence practice withing CX by leveraging internal and extenral information creating actionable insights efficiency and experience; Serve as a point of contact and leader of new services development for the Customer Experience area; Successful candidates for the CX Strategy Manager position should possess:
Experience: Required: Minimum of 4 years of experience in strategy consulting, business development, or related fields. Preferred: 2+ years of experience specifically in customer experience strategy or related roles. Bachelor's Degree: Required: Bachelor's degree in Business Administration, Marketing, Economics, engineering or a related field. Preferred: MBA or similar post graduate degree Soft skills: Required: Exceptional strategic thinking and problem-solving abilities. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. Preferred: Leadership qualities with the ability to influence and drive change. Hard Skills: Required: Proficiency in problem solving, data analysis and interpretation to inform strategic decisions. Required: Experience in project management to drive initiatives from conception to implementation. Languages: Required: Proficiency in English; Preferred: Portuguese and Spanish We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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