About Ciellos
Ciellos was founded to provide Business Systems Consulting in the Microsoft Dynamics suite. Our purpose is to guide and advise our customers and partners in business systems change and the infrastructure that supports it, including systems/technology road mapping, systems selection, process definition and re-engineering, systems implementations, customization and integration, Cloud infrastructure and migrations, upgrading and managed ongoing support.
We implement Microsoft Dynamics, build products and integrations, and support partners and end-customers globally. Ciellos has a proven partner centric business model supporting technical excellence, global project delivery, and repeatable methodology. Our deep experience in migrations and implementations comes from 20+ years working with Microsoft, Microsoft Partners and Customers, and Microsoft technologies specifically in Microsoft Dynamics 365, and all previous versions of Dynamics AX, NAV, and CRM.
At Ciellos, we want to attract and retain the best and brightest to support our mission of excellence within Microsoft Dynamics. Our project focus is to provide the best talent, coupled with a skills management program that keeps our resources at the top of their technical and consulting abilities.
Why should you join Ciellos
International consulting company with unique ERP talent
Frontrunner of the Women in Dynamics equality initiative
One of only a few Microsoft Dynamics Development Centers globally
220+ Dynamics Upgrades and Migrations
250+ Dynamics ERP Implementations
Managing more than 250 projects of various sizes and complexity annually
Internal rating of Employer Brand 8.35 out of 10
Remote work with flexible schedules or hybrid work in offices
Offices in 8 countries - USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine - with almost 200 employees total
10+ years of average Dynamics experience of our staff
25+ years of industry experience working with Microsoft in the ERP space
Role Description:
You'll be a functional expert developing specifications for implementation, configuration, customizations, and enhancements of Microsoft Dynamics 365 (FSCM). This role is connected with AppSource publications and close cooperation with ISVs. As a member of the Ciellos consulting team, you will lead projects and focus on the implementation and delivery of Dynamics 365 (FSCM) software applications. The ability to manage projects from inception to customer signoff and meet aggressive project milestones is mandatory. This position will also engage business analysis, the scope of work and requirements definition, project estimating, solution design, and product demonstrations. Extensive knowledge and functional understanding of the Dynamics 365 (FSCM) product are required.
Responsibilities:
Manage ERP software implementation projects (participate in discovery, design, planning deployment);
Understand customer user and system requirements and identify specific enhancement customizations if necessary;
Document business requirements and functional specifications;
Implement and deploy Dynamics 365 (FSCM) software applications;
Manage customer expectations, the project team and provide great customer service;
Provide technical support for the project life cycle;
Work with developers during the development and testing phases;
Configure Dynamics 365 (FSCM) application for the customer environment;
Draft user documentation;
Train users when applicable.
Qualifications:
End customer implementation experience;
Experience in working in a customer-facing environment and resolving escalations when needed;
Deep understanding of Dynamics 365 (FSCM) functionality and business processes;
Customer support;
English knowledge Upper Intermediate/Advanced level;
Dynamics 365 (FSCM) or equivalent Certifications as a plus;
Strong communication and analytical skills.
Details and Benefits:
Full-Time, Part-Time, or Contractor/Freelance cooperation options with competitive compensation in USD.
Supporting a flexible working environment with flexible work hours, remote locations, and the option to work periodically from home.
Extensive Benefits Package available for Full-Time, including 4 Weeks Annual Paid Time-Off, Health Insurance, English Language classes, Mentoring and Training, Compensation of Microsoft Certifications, and more.
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