Data Acquisition Quality Coordinator

Coordinate back office activities to ensure timely follow-up and compliance of collection processes, generating indicators of quality, performance, productivity, costs, etc.
to facilitate decision making by the Delivery Leader.Coordinate the flow of inputs required by the Retail, NIV, RRES and CPS teams with other areas for the execution of their processes ensuring timely delivery.Generate KPI's for RMS, NIV, RRES and CPS Teams and define action plans to ensure compliance with objectives.Identify issues presented during the collection period of the three services (RMS, NIV, RRES) for root cause analysis and definition of action plans.Implement internal quality improvement projects.Follow-up on compliance with commitments with other areas, as well as communication on deviations from plans, identifying risks and minimizing impacts.Follow up on RAP processes, verifications and CI's.Coordinate quality initiatives and represent the RRES, NIV, RMS and CPS Team in interdisciplinary projects with the GDDC, Stat Op, PL, PM, DBL, QCT Teams, among others.Oversee set up activities and execution of RRES collection.
Approval of the digital questionnaire to meet quality standards, alignment of the service procedures manual, among others.Qualifications Economic-Administrative career (Bachelor's degree completed).4+ years of experience in Field Operations.2+ years leading work teams.Advanced English and Spanish.Training in analysis and problem solving.Strong proficiency in Excel or similar.Detail oriented and Data analysis.Proven proficiency in leading teams, ability to create, consolidate and report KPI's.#J-18808-Ljbffr