**About the Role**
At Uber, providing amazing support that establishes trust for riders and driver partners—our community—is a core feature of our product experience.
We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way.
Community Operations is pioneering how Uber manages the customer experience around the globe and we're looking for a Data Analytics Specialist to develop and lead various support efforts for our Latam Operations.
**What You'll Need**
- Build, maintain, and continue to optimize weekly, monthly and quarterly reporting;
- Continually improve and automate our methods for gathering data and incorporating it into real-time models, analysis, and actions;
- Review data models and queries while performing weekly and ad hoc data analysis to keep the nerve center of our operations engine running at full speed;
- Effectively communicate insights from and be able to tell a story around data;
- Able to effectively identify opportunities to improve thousands of customer support specialist's experience and measure the final impact of our customers.
**What You'll Do**
- 1+ years of business analytics/ consulting/ business intelligence or related experience; some high-growth operations or startup experience is strongly preferred;
- Exceptional communication and organization skills;
- Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role.
Self-starter attitude is a must!
- Exceptional Excel / data management skills;
- SQL proficiency & scripting experience (Py) required;
- Written and spoken fluency in English (B2 or Above)
**Bonus Points**
- Experience with Agile/Scrum working methodologies as a plus;