Who are we?The future is going to be defined by data. That's why we've assembled a team of talented professionals to create a simple, social and self-managing data platform for organisations of all sizes.Alex Solutions is an Australian-owned software company that is bringing innovation and disruptive ideas to the way organisations manage their information assets.We design the Alex platform with the belief that anyone and everyone should be able to easily find the right data and understand whether it is fit for purpose. Named after the Ancient Library of Alexandria - the keeper of all knowledge - Alex aspires to be the single source of truth in all organisations. Alex is empowering the world to quickly find, understand, protect, and ethically use the world's data.Recognised by Gartner as a Global Leader in the Magic Quadrant for Metadata Management Solutions for 3 successive years - our team is extremely proud to be representing Australia on a global stage.100%, work from home roleFlexible hours and arrangements to suit your needsCompany paid training and certificatesInternational, distributed agile teamCollaborate with team members across different geographies and culturesLaptop provided so you can do your best work with usThe Adoption Services Consultant is a key member of our global team, responsible for ensuring the successful implementation and ongoing optimization of the Alex product set for our clients. The role requires a combination of technical expertise, customer-facing skills, and a passion for data. This is a remote position with flexibility to work asynchronously, but it may require occasional meetings across different time zones.Day to day activities: Product Expertise: Become an expert in the capabilities of the Alex product set and how to leverage them to achieve business value.Configuration: Work with customers, implementation, and product teams to configure the Alex solution in customer environments.Customer & Partner Enablement: Enable customers and partners through training and support.Requirements Gathering: Gather and document detailed customer requirements to define the scope of implementation projects.Sales Assistance: Assist sales with formal proposals and Statements of Work for required implementation and ongoing professional services.Feedback to Product Management: Provide feedback to drive new features or address feature deficiencies.Best Practices Development: Develop and communicate best practices and solutions using the Alex platform via presentations, blogs, and guides.Opportunity Identification: Identify new opportunities in existing customer sites to extend their Alex deployment.Project Planning & Estimation: Work with the Delivery Manager on project planning and estimation.Customer Relationship Management: Forge relationships and gain the trust of the client base to ensure client satisfaction.Security & Compliance: Adhere to company security policies, ensuring customer privacy and protection.Continuous Improvement: Advise the engineering team on requirement improvements and platform weaknesses.Skills Required:Must have skillsPassion for Data: A deep technical understanding of how enterprise organizations benefit from the Alex application.Technology Company Experience: Experience working in a dynamic, technology-focused environment.SQL Proficiency: SQL is essential; familiarity with SQLServer, Teradata, Oracle, and other databases.Exposure to ETL tools such as Hive, Informatica, ADF, Dbt etc.Scripting And Programming Skills: Ability to perform Unix scripting. Programming in Python. Problem-Solving: A knack for solving customer problems through technology.Enjoys working in a fast-paced environment.Cloud Data Platforms Knowledge: Familiarity with platforms like Snowflake, Databricks, Azure, etc.Customer Centricity: Client-centric attitude with a focus on satisfaction and continuous improvement.Communication Skills: Excellent communication skills, both written and verbal.Security & Privacy: Strict adherence to customer privacy and protection protocols.If that's not enough to get you excited - here's some more info you might be interested in:Make work, work for you! We are embracing new ways of working and support flexible working arrangements! We are a remote first, hybrid workforce.Do you like staying up to date with technologies? We ensure company paid dedicated time for self learning & training!Monthly 'Teach Me' sessions! Get a half day off or a $100 Gift voucher by running a 1 hour skill-share session for the company. Or attend a session to connect over our passions and foster increased cross-learning.We truly believe in strength in diversity! Collaborate with team mates around the globe.Innovation is important to us! We are the only Australian company with a global leading metadata management solution.Learning + growth opportunities in a fast growing company! Join us on our scale up journey and be a part of something special.Did we mention our software is used by some of the world's largest enterprise organisations? Work with leading global organisations across many industries.Deck out your desk! We make sure that you have all the essentials - monitor, keyboard, headphones, mouse. PLUS we want to make sure you feel comfortable - so we will chuck in $50 for anything you'd like. It might be a plant, lamp, pencil holder. Whatever works for you.Engagement is key to our new ways of working! We have monthly company meetings & awards, online social club events, shout-outs, weekly newsletter.Our Values:Alex Solutions is a company made up of people who care about our mission, each other and the world around them. Our Values were defined in a collaborative process involving the whole team.Own it with heartIn it togetherStrength in diversityQuality is our attitudeCustomers at CoreDare to InnovateDon't wait, apply today!
