We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers through a vast and extremely complete portfolio, which includes the latest in technology, serving various sectors of the national and international market.We are looking for a Data Network EngineerRoles and responsibilitiesMonitor network infrastructure using network monitoring toolsPerform the duties of a Network Engineers part of Managed servicesFollow ITIL practices as part of managed service deliveryResolve incidents related to Cisco network and Cisco Wireless infrastructure.Coordinate with End users, IT users as part network troubleshooting.Coordinate with external vendors for TAC and trouble tickets.Coordinate with Smart hands vendors for RMA and break-fix related issues.Utilize Knowledge base available in the system to resolve issuesAdherence to defined process and guidance required by projectPerform timely escalation of incidents to next level as per the defined SLASkills MandatoryMinimum 3 - 5 years of experienceExperience in Cisco routing and switchingExperience in managing network infrastructure with minimum of 500 network elementsExperience in routing protocols such as BGP, OSPF, MP-BGP etc.Experience in Cisco Wireless technologiesExperience in ITIL framework and ITSM tools and ticketing processGood experience in network monitoring tools, protocols such as SNMP, SSH, Syslog etc.Excellent communication skills and vendor management skillsAdvanced EnglishOur #wiproites have:• Food Vouchers;• Childcare assistance;• 100% Life Insurance;• Annual bonus (PLR);• Two training platforms: WiLearn with 10,000 trainings• Discounts for purchases and courses in a partner network;• #IPreferToRefer(Wiplinks) - every contributor earns a bonus for referring a person who also becomes a #Wiproite.• Recognition program for time in the company: commemoration with certificate + points in the "Winner Circle" program;• Yoga, Pilates and Meditation classes;• Online Nutritionist Program: encouraging good eating habits and defining a nutritional plan;• Lectures and workshops: encouraging health and well-being, Career Workshops, Leadership Development Plan.Wipro is an egalitarian company that offers employment opportunities to all people, running a selection process that does not consider race, gender, nationality, ancestry, disability, sexual orientation or any other status protected by applicable law.
