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Business Unit: Discovery Connect
Function: Call Center / Contact Center
About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Description The successful individual will be required to conduct Discovery Life telesales and perform on, but not limited to the following key outputs:
Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls.Co-ordination of own administration.Maintaining accurate details and statistics of all queries.Communication to members telephonically via fax and email.Attending to general administration.Achieve quality target.Adhering to service level agreements.Personal attributes and skills The successful individual will be required to demonstrate the following competencies:
Goal orientated.Self motivated.Ability to perform under pressure.Adapt to change.Persuasiveness.Sound time management.Attention to detail.Ability to learn quickly and apply knowledge.Speak fluently (accent neutral) English/Afrikaans.Qualification & Experience At least 1 year sales experience, preferably in an outbound telesales environment.Minimum 1 year Life product knowledge; Discovery Life Knowledge is an advantage.PC literacy, email, Word, Excel.Tertiary qualification an advantage.NQF5 and RE5 qualification.EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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