The Company You'll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.For more information about our offices and culture, check out our Carta careers page.The Team You'll Work WithWe are looking for a Delivery Operations Analyst to join our GTM Operations Department. The operations analyst will be responsible for owning and driving tasks that overall benefit the delivery organization. Their primary objective is to assist the teams they partner with to leverage process improvement, analytical excellence, and tools implementation to better drive a more efficient cost-to-serve model.The Problems You'll SolveThe duties of an Operations Analyst include managing the flow of a workplace and optimization of day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. They should maintain a high attention to detail, strong quantitative analysis, and have the ability to juggle multiple competing priorities across a variety of audiences (from IC's to senior / exec level staff).Requirements:Analytical ExcellenceAbility to track and analyze reports and data queriesIdentify customer needs and align processes with the customer journeyDevelop operational improvement plans informed by dataSkills with the use of Google Drive Suite, such as Word and ExcelLeverage strong quantitative and analytical skills to address specific data requests and find correlations from analysisExperience with advanced computer systems and BI analytics systems, such as Looker, Salesforce, HTML and maintains some knowledge of content management systemsAbility to tell the story of the customer journey through a growing level of business acumen and, ultimately, learning how to improve the lives of both internal and external stakeholdersManage quality, costs and the efficiency of the organizationReengineers and streamlines processes to improve efficiency, leverage and productivityTrains Client Services operations staffConducts operational researchSolves complex problems relating to the operation of the Client ServicesStays up-to-date on software that is commonly used in the industryDrive Operational Excellence "Think Big Picture"Analyzes how information is recorded and how the process can be improvedAnalyzes customer needs and determines how operations can be altered to improve service to customers and better meet their needsWorks to increase the value of a businessManage quality, costs and the efficiency of the organizationReengineers processes to improve efficiencyOversees quality control(s)Trains Client Services operations staffConducts operational researchSolves complex problems relating to the operation of the Client ServicesStays up-to-date on software that is commonly used in the industryWorkflow / Process EnablementOversees quality control(s) with the tools and processes that they implementRecommends process improvements for everyday operating procedurePromotes a smooth delivery system for products and services to clientsAble to create and drive an Implementation Plan or Business PlanAbout YouProblem solving and investigative skills - Proactive approach that ends up solving high leverage problemsPeople skills - willing and able to speak confidently to senior leadership when it comes to key process improvement opportunitiesSelf motivated and dependableProject management skills / Ability to meet deadlines - Meet Performance to schedule timeline on key initiatives / operational tasksAdaptable and proactive - displays "can do" winning approach to every operational encounterConsistency, accuracy and prowess to execution - maniacal focus to excellence and integrityLeadership capabilities - ability to cross-functionally communicate with leadershipMultitasking - able to swiftly move through projects with perseverance and poiseWe are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy. Please note that all official communications from us will come from an @carta.com domain.
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